运输政策

Shipping & Delivery

Track Your Order

I can't track my order on courier tracking page. What I need to do?

If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partner will be available within 24 hours after shipping.

Please contact us at aussino.my@aussino.com with your order number and the item' details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.

Delivery

WHEN WILL I RECEIVE MY ORDER? 

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.  After your order is verified, you can expect to receive your order within the following time frame:

Klang Valley areas: 1 - 5 working days (except Sunday and holidays)   

Other States: 3 - 7 working days (except Sunday and holidays)        

Ships from Overseas: 20 - 60 days (except Sunday and holidays)