Shipping & Delivery Policy

  Shipping & Delivery

Ship Your Order

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email. After your order is verified, you can expect to receive your order within the following time frame:

 Local: 1 - 7 working days (except Saturday, Sunday and holidays)         

Ships from Overseas: 20 - 60 days (except Saturday, Sunday and holidays) 

We ship your orders from Monday - Friday excluding public holidays. Orders placed on Fridays, weekends and public holidays will be processed on the next working day.

Kindly note that there may be some delay during peak season before the festive holidays. Please allow more delivery lead times due to high volume handled by logistics service.

Shipping fee will be calculated automatically at checkout. The first kg of your order is on us. 

Track Your Order

An email notification containing the tracking details will be sent to you once your order is shipped. 

I can't track my order on courier tracking page. What I need to do?

If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partner will be available within 24 hours after shipping.

Please contact us at aussino.my@aussino.com with your order number and the item' details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.